Shipping policy

Welcome to MOLLY FLORA.

Thank you for choosing MOLLY FLORA. We’re committed to making every order feel simple, reliable, and enjoyable from the moment you check out to the moment your package arrives. Please review our Shipping Policy below.

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Order Processing

Once your order has been successfully placed and payment has been confirmed, our fulfillment team will begin preparing your items for shipment.

Processing Time

1–3 Business Days

Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

Orders placed outside business hours will be processed on the next available business day.

During holidays, promotional events, new collection launches, or peak shopping periods, processing times may be slightly extended.

Every order is carefully checked before dispatch to help ensure product quality and order accuracy.

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Shipping Methods & Rates

We currently offer domestic shipping within the United States.

Shipping fees and available options are automatically calculated and displayed during checkout.

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Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates generally become available within 24–48 hours after the carrier scans your package.

If you have any concerns about your tracking information or delivery status, please contact our Customer Support Team.

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Shipping Information

To help ensure a smooth delivery, please keep the following in mind:

• Please carefully verify your shipping address before completing your order.
• Shipping addresses cannot be changed once an order has entered processing.
• Orders containing multiple items may be shipped separately depending on inventory availability.
• Shipping carriers are selected according to the destination and available logistics services.
• We currently do not deliver to APO, FPO, or DPO military addresses.

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Shipping Delays

We always do our best to process orders promptly. However, unexpected delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather conditions
• Transportation disruptions
• Public holidays
• High shipping volumes
• Customs inspections
• Incorrect or incomplete shipping information
• Unexpected carrier delays

We sincerely appreciate your patience and understanding if your delivery takes longer than expected.

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Lost or Damaged Packages

If your package is significantly delayed, appears to be lost, or arrives damaged, please contact us as soon as possible.

To help us investigate the issue, please provide:

• Order Number
• Photos of the shipping package
• Photos of the shipping label
• Photos of the damaged item, if applicable

Our Customer Support Team will review the information and, when necessary, work with the shipping carrier to help resolve the issue.

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Customs & Import Charges

International shipping may not be available for all destinations. Where international shipping is offered, orders may be subject to customs duties, VAT, taxes, or other import charges imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer.

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Business Address

The address below is provided for business correspondence purposes only and is not our return warehouse or return address.

Please contact our Customer Support Team before returning any merchandise to receive the correct return instructions and return address.

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Contact Us

MOLLY FLORA

📧 contact@mollyflora.com

Business Address

281 Satinwood Cir
Kissimmee, FL 34743
United States

Business Correspondence Only – Not a Return Address

If you have any questions regarding shipping, delivery, or your order, please contact contact@mollyflora.com.

Our Customer Support Team typically responds within 24–48 business hours and will be happy to assist you. 🌸